Frequently Asked Questions
Browse through our drop down menu to familiarize yourself with which pieces of equipment you are interested in renting. When ready, head over to our inquiry page and fill out the 3 short pages of necessary information we need to book your party. Once submitted, you will receive an email to the one given within 24 hours confirming the date, time, and equipment requested. You will need to reply to confirm then a $250 deposit invoice will be sent over to officially reserve your party!
Yes! We offer custom decal options for our equipment, which allows you to personalize your party's theme and make it even more special. We also offer ball pits in a variety of sizes and colors to match your party's color scheme.
We understand that things can come up unexpectedly, and we're happy to work with you to reschedule or cancel your rental. Please contact us as soon as possible if you need to make changes to your rental reservation. Unfortunately any cancellations made within 2 weeks of their reservation forfeits their deposit.
Yes, we ask that you observe these rules to ensure a safe and fun play experience for everyone:
- No shoes. Socks are required.
- No food, snacks, or candy in the play area.
- No paint, slime, or sharp objects.
- Parents are required to stay and watch toddlers.
- All balls must stay in the ball pit, and all soft play is to stay in the play area.
- No kids over 5 years old allowed on softplay
Please note that failure to follow these rules may result in an extra cleaning fee. We appreciate your cooperation in keeping our equipment clean and safe for everyone to enjoy.
After you submit your booking inquiry, you will receive an email confirming if your desired date is available. If it is, we will send you an invoice and require a $250 deposit in order to guarantee your date. Please note that your date is not confirmed until we receive your deposit payment.
We understand that things can change, but we kindly request that you make your deposit payment within 24 hours of receiving your invoice. This allows us to better serve all of our customers and ensure that everyone has a chance to book their desired date.
The rest of the invoice must be paid in full 4 days before the event.
At My Little Toddler Party, the safety of your little ones is our top priority. Therefore, we will not set up our equipment outdoors if there is rain in the forecast. However, we understand that weather can be unpredictable, so we offer the option to reschedule your rental if you prefer.
Please note that once we have set up our play zone, we do not relocate or move the setup elsewhere. This is for the safety and enjoyment of all the children at the party. We appreciate your understanding and cooperation in this matter.
We require the following for setting up:
- Flat ground is needed for setup.
- We do not set up on dirt or gravel.
Yes, a signed waiver is 100% required to be submitted before your scheduled event. The waiver serves as a release of liability for our company in the event of any accidents or injuries that may occur during the use of our equipment.
We take safety seriously at My Little Toddler Party, and we require all parents and guardians to read our waiver before their child can participate in our activities. The waiver will be included in your rental agreement and can be signed digitally..
If you have any questions or concerns regarding our waiver policy, please do not hesitate to contact us. We are committed to providing a safe and enjoyable experience for all of our customers and their little ones.